FAQ
Frequently Asked Questions
1. How long does shipping take?
Orders are processed within 1–3 business days.
Estimated delivery times:
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United States & Canada: 7–15 business days
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United Kingdom & Europe: 7–20 business days
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Australia & New Zealand: 10–20 business days
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Rest of the world: 10–25 business days
Delivery times may vary due to customs or high seasonal demand.
2. Do you ship internationally?
Yes, we ship worldwide to most countries.
Please note that international orders may be subject to customs fees or import taxes depending on your country’s regulations.
3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number.
Tracking updates may take 3–5 business days to appear.
You can track your order on our Track Your Order page.
4. What if my order arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery and include clear photo proof. We will arrange a replacement or refund.
5. Can I cancel my order?
Orders can only be cancelled within 12 hours of purchase.
After this time, the order may already be processed and shipped.
6. How can I contact customer support?
You can reach us anytime at:
We aim to respond within 24–48 hours.